Privacy Policy

LAST UPDATED

May 9, 2018

 

OUR COMMITMENT TO PRIVACY

ZOCCAM Technologies, Inc. (“ZOCCAM”) knows that you care about how your personal information is used and takes your privacy seriously. Our primary goal is to provide you with exceptional service and we understand that you may have questions regarding your personal information. We are concerned about the privacy of our users and are committed to providing a secure environment for the free flow of real estate closings.

To make this privacy policy easy to find, it is available for download at ZOCCAM.com (the “website”) and through our platform that is accessible through a mobile application (the “platform”). You may also email us at privacy@ZOCCAM.com with any privacy-related questions you may have. This privacy policy is incorporated by reference into the Terms of Service and the End User License Agreement (the “User Agreement”), which means it is binding on both you and ZOCCAM.

The areas of the website and mobile platform are open to all visitors to read, search, browse, and download at no cost to the user.

 

APPLICABILITY OF PRIVACY POLICY

This privacy policy applies to all information we collect through our web and mobile applications from ZOCCAM users and this policy only applies to ZOCCAM and not any third party.  By using our web and mobile applications, you understand and agree that this privacy policy will govern the treatment of your personal information by ZOCCAM.

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

 

THE INFORMATION WE COLLECT

When you visit the website or use one of our mobile application services, we collect your IP address, and standard web log information, such as your browser type and the pages you accessed on our website or mobile platform. We also may collect certain geo-location information. If you do not agree to our collection of this information, you will not be able to use ZOCCAM.

If you open an account with ZOCCAM, we collect the following information from you:

  • Account Information – text-enabled cellular/wireless telephone number, machine or mobile device ID and other similar information as provided by you.
  • Identification Information – your name, property address, email address, and real estate license/notary commission number (if applicable) as provided by you.
  • Device Information – We also may obtain information about you: (a) from your mobile device such as your device type, machine or mobile device identification number, geo-location, time zone, language setting, browser type, and IP address, and (b) from third parties for purposes of transaction processing, identity verification, fraud detection or prevention and other similar purposes.

We are committed to providing a safe, secure and all around great service. Therefore, before permitting you to use ZOCCAM, we may require additional information from you we can use to verify your identity or the property address for which you are using the ZOCCAM service or to manage risk and compliance throughout our relationship. We may also obtain information about you for purposes such as identity verification (fingerprint, facial recognition, or government issued ID), fraud prevention and similar services.

When you are using ZOCCAM, we collect information about your property transactions and trust relationships. We may collect information about your computer or mobile device for fraud prevention and other similar purposes.

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

 

THIRD PARTY  COLLECTION OF PERSONAL INFORMATION

Third parties that have content embedded on ZOCCAM’s website such as a social media feature may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific ZOCCAM website from a certain IP address.

Third parties cannot collect any other personally identifiable information from ZOCCAM’s website or mobile platform unless you provide it to them directly.

 

INFORMATION FROM CHILDREN/ COMPLIANCE WITH CHILDREN’S ONLINE PRIVACY PROTECTION ACT

Protecting the privacy of children is especially important.   We do not solicit, collect or maintain information from any individuals we know are under the age of 18.  In addition, no part of our website or our mobile application services is structured to attract anyone under the age of 18.

 

HOW WE USE COOKIES

Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

 

HOW WE RESPOND TO DO NOT TRACK SIGNALS

ZOCCAM does not track its customers over time or across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.

 

HOW WE PROTECT & STORE PERSONAL INFORMATION

We store and process your personal information using third party servers located in secure data centers in the United States. This information is protected by physical, electronic and procedural safeguards. We also use safeguards on our computer systems such as firewalls and data encryption, we enforce physical access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

We make reasonable efforts to ensure security on our systems and have administrative, managerial and technical safeguards in place. We urge you to take adequate precautions to protect your personal data as well, including never sharing your ZOCCAM passcode with anyone.

By using ZOCCAM, you agree that we may communicate with you electronically. We may also send emails to you at the email address you have provided to us.

 

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the services and customer support you request;
  • process transactions and send notifications about your transactions;
  • resolve transactions declined by another party, collect fees, and troubleshoot problems;
  • prevent potentially fraudulent, prohibited or illegal activities, and enforce our User Agreement;
  • customize, personalize, measure, and improve our platform services and the content and layout of our website;
  • send you updates about new products and services that we are offering to customers;
  • compare information for accuracy and verify it with third parties; and
  • perform other duties as required by law.

To process payments on ZOCCAM, we need to share some of your personal information, such as an email address, with the person or company that you are paying or is paying you. Regardless, we will not disclose your bank account number to anyone you have paid or who has paid you through ZOCCAM, except if we are required to do so to comply with a subpoena or other legal process.

 

HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES

ZOCCAM does not share your personal information with third parties for promotional or marketing purposes.
We may share your personal information:

  • With service providers under contract who help with parts of our business operations (for example, fraud prevention, payment processing, or technology services).
  • With third parties for the uses discussed in “How We Use the Personal Information We Collect” section of this privacy policy.
  • In response to legal process or lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • To comply with the law or protect the legal rights of ZOCCAM or protect against fraud or other illegal activity or for risk management or compliance purposes.
  • With other third parties with your consent or at your direction to do so.

 

HOW YOU CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION

You can review and update your personal information that is stored in your account settings at any time by emailing support@zoccam.com.

 

LINKS TO OTHER SITES

Our website may contain links to other sites. ZOCCAM does not control the information collection practices of sites that can be reached through links from our website. We encourage our users to be aware when they are leaving our website and to read the privacy statements of any site that collects personally identifiable information.

 

CHANGES TO OUR PRIVACY POLICY

As ZOCCAM evolves, we may update this privacy policy. If we modify this privacy policy, we will post the revised privacy policy to the website and platform, and we will also revise the “last updated date” stated above. If we make material changes in the way we use personal information, we will send a notification or an e-mail using the most recent contact information we have for you. It is your responsibility to periodically review this privacy policy; users are bound by any changes to the privacy policy by using ZOCCAM after such changes have been first posted.

 

HOW TO CONTACT US

If you have questions or concerns regarding this privacy policy, or any feedback pertaining to your privacy and ZOCCAM that you would like us to consider, please email us at privacy@ZOCCAM.com or you may contact us using the information below.

ZOCCAM
5950 Berkshire Lane, Suite 1200
Dallas, Texas 75225
214.247.6500