Have More Questions? Just Ask. Get Answers.

ZOCCAM Knowledge Base

 
Popular topics: Getting Started, Buyer Capture, Who’s Using ZOCCAM, Technical Support 
Get on board with ZOCCAM.

One of the best things ZOCCAM does
is take the security risks out of the transaction
eliminating potential fraud
for the Buyer, Seller, Real Estate Agents and Broker.

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How long does it take to Implement ZOCCAM?

On-boarding time depends on (1) the number of financial institutions you use for escrow accounts and (2) which institutions you use.

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Is ZOCCAM ACH?

No, ZOCCAM is not ACH. ZOCCAM utilizes Mobile Remote Deposit Capture similar to the scanners you may have at your branch level.
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Who can use the application?

Anyone may download ZOCCAM and Register.

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What is check 21?

Check 21 is a federal law that is designed to enable banks to handle checks electronically, which makes check processing faster and more efficient.

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Can duplicate checks be deposited?

No, duplicate checks are rejected at the time the User attempts to send. The user is notified that it is a duplicate.
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Does ZOCCAM ensure Image Quality?

Every Image undergoes an Image Quality Assessment and every image format conforms to the Image Quality and TIFF Tag Requirements. ZOCCAM is able to capture and pass an exact representation of the MICR line.

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What information does the Title Company receive with the deposit?

Buyer name, seller name, property address, check amount, listing agent name and email, buyer’s agent name, email and license number.

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Does ZOCCAM require the user to Log In and Log Out?

Yes, ZOCCAM requires the user to create a Personal Identification Number.

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What does the User do with the Check after it has been sent?

Once the check has been sent the Buyer should keep the check for their files.

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Does the Title Company receive a copy of the Check?

A watermarked check is sent to the title company at the time the transaction occurs.

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My bank only allows deposits of up to $2000 with MRDC. What is the limit for ZOCCAM?

ZOCCAM has no limit and any limits are handled between the financial instituion and the escrow recipient.

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What devices does ZOCCAM work on?

ZOCCAM works on iPhones and Android as well as tablets.

Just Ask. Get Answers.

Your questions and comments are important to us. We’re wearing our thinking caps and would love to hear from you. 

Contact Information

Address:
8117 Preston Rd, Suite 750 Dallas, TX 75225
Phone:
(214) 247-6500
General Inquiries:
info@ZOCCAM.com
Partnerships:
sales@ZOCCAM.com
Technical Support:
support@ZOCCAM.com